911 service and Cell Phones in Canada
June 20, 2008
Ok so after my own personal morning panic, I contacted a 911 person to find out why the hell I couldn't get someone to check on a possible heart attack in progress. This was very disconcerting. Many of us have given away our land-lines, and are only using cellphones now. In fact the cell carriers are promoting cells as the only phone you need.
Things you should know about 911 and our cell service.
- Not every cellphone provider will (or can) give the 911 service the user information (like address) for a cell call. I have to assume that is a technical issue and not a privacy issue. This is insane - you should not be allowed to offer a cell service if you are not ready for 911.
- There is no system in place to triangulate the position of a cell call. 911 can find the last cell tower hit by the phone, but that is too big of an area to quickly search and find the caller in a timely fashion. As such they will go to the address listed to the cell phone (so long as the provider has that information - see point 1 above). This danger was illustrated in the most tragic manner in May of this with VOIP service in Calgary where a 2 year old died because of a wrong address.
Clearly this situation is dangerous and needs to be changed sooner rather than later.



