David RD Gratton

Why Digital Music Packaging: Convenience trumps everything

January 27, 2008

When Ian Rogers posted his Aspen presentation, I received a lot of requests asking to see what we are building and how they could implement it. That’s pretty exciting, but I wonder how many people have actually thought what a package actually means. Although it is too early to show what we are working on, I think its past time we start talking about it more openly.

First, I think it is important to talk about why we began pursuing an open packaging format for music in the first place. My company, Project Opus, originally began as a service for independent music artists and entertainers to self-publish and distributes their own music with a focus toward ‘local music’. Our intent was to further develop the social networking tools for the filtering of music on the site: mine the long tail if you will. We even built one of the first embeddable music widgets for selling digital downloads.

No one values digital audio files

This seemed like a smart approach, and I think it still is in some respects. Except, I discovered that the economics of offering digital music for sale simply were not there no matter how you slice it. Add to that the fact that many new artists are simply choosing to give their music away. They need to get heard, and let’s face it that makes sense for new artists. I cannot argue against it.

Market forces are driving the price point of digital audio files down towards a marginal price. Note I am not using the term music – it is my opinion that people clearly value music. People just don’t value the format it is being delivered in anymore.

Why are consumers not valuing the audio files?

To understand this I think we need to look at recorded material we did value. In my opinion recorded music purchases are about experiences. Until recently recorded music has always had a package that enhanced a fans experience.

First there was vinyl.

1. Convenience. I can listen to my favourite music on demand. This was the most important reason I bought an album. Convenience trumps everything.
2. Collectablity. It is an expression of who I am and my social status.
3. Connection. with the artist or band. Albums included liner notes, pictures, notes, artwork, poetry, rants, stickers, etc.

The Dark Side of the Moon was one of the first albums I ever bought.

Then there was 8-track and cassette.

Tapes significantly reduced the quantity and quality of the “stuff” that connect me with artists, but it added a new element:

4. Portability. I could take my music with me. I could share my music with my friends more readily, which made them more collectable. Portability also enhanced convenience. Flipping through cassettes in your car or home was easy. You could be a bit rougher and less careful with a tape than with vinyl.

I bought The Dark Side of the Moon in 8-track. That was a mistake. I bought it again as Cassette.

Then there was CDs.

CDs provided the same as a cassette, but they also introduced:
5. Durability. I had friends who had bought the same piece of Vinyl or Cassette multiple times. We thought CDs were unbreakable and forever.

I bought The Dark Side of the Moon in CD as my cassette was worn out and sun bleached.

Now, I know many people would argue that CDs also provided consumers with an improvement in fidelity. Although true, I would argue that was not the reason for the global consumer adoption of CDs. Clearly, fidelity took a hit with the move from vinyl to tape, but that did not stop their adoption. A lesson should have been learned here convenience trumps fidelity, too.

Then there was MP3s

This lesson was ultimately learned with the MP3 revolution. Which introduced another element to convenience:
6. Ease of acquisition. I could get a song within moments of hearing it for the first time. Through official routes are still difficult, which just pisses us off.

MP3s are the definition of convenience and convenience trumps everything. However, in the consumer conversion to MP3s everything else around music has been completely stripped away. We are left with just a file on our hard drives with a thousand others.

I DID NOT buy The Dark Side of the Moon as a digital download.

Why are people less likely to pay for music – even though they have ultimate convenience?

People will pay for convenience but when the cost of delivering convenience is near free. That will be the price. But for many of us recorded music is something more than just the audio file. What of collecting and connecting? Mp3s do not provide:
- collectablity. Everyone can have an MP3 so how can it be collectable or be a reflection of me?
- connection. MP3s have been stripped of all contexts. It’s just a file on my hard drive.

It’s time that we reintroduce these two characteristics to the recorded music experience. However in doing so, we need to remember that convenience trumps everything.

If we get it right I will buy The Dark Side of the Moon again.

blog comments powered by Disqus

Recent Comments